Shipping policy
Last updated: October 6, 2026
Processing and Delivery
Most orders ship within 2 to 7 business days. Once shipped, delivery times depend on the carrier and your location. These are estimates and are not guaranteed.
Shipping Rates
Shipping rates are calculated and shown at checkout before you pay.
Tracking
You will receive an order confirmation email after you order, and a shipping confirmation with tracking once your order is on its way. Orders with more than one item may arrive in separate packages.
International Orders
Yes, we ship internationally. International shipping fees are the customer's responsibility and are shown at checkout. Any customs duties, import taxes, or other fees charged by the destination country are also the customer's responsibility.
Shipping Address
Please make sure your shipping address is complete and correct before placing your order. We are not responsible for orders sent to an incorrect address provided at checkout.
Questions
If there is an issue with your delivery, reach out to us at hello@trucreatives.com with your order number and we will see what we can do.
TruCreatives
131 Continental Drive, Suite 305
Newark, DE 19713